Safety is the first priority. Do not attempt to intervene, pursue, or confront suspects under any circumstances.
Wait for law enforcement to arrive. Pursuit puts you and others at serious risk and can complicate the legal response.
Do not touch, move, or clean anything until law enforcement has processed the scene and cleared it. This includes display cases, doors, and any items left behind by suspects.
Number of suspects, physical descriptions, clothing, weapons carried, vehicle description, license plate if seen, and direction of travel.
Get names and contact information from anyone who witnessed the event. Law enforcement will want to speak with them.
Download, label, and secure all camera recordings before they are overwritten. Provide copies to law enforcement and retain originals.
Once the scene is cleared by law enforcement, perform a full physical inventory against your A&D records to identify all missing firearms.
Report all stolen firearms to ATF's Stolen Firearms Program. Have each firearm's make, model, serial number, and caliber ready when you call.
Get a written copy of the police report. You will need this for your ATF filing, insurance claim, and A&D records.
Mark each stolen firearm as disposed with: date of theft, theft notation, law enforcement agency, and report number.
Report the theft to your insurance company promptly. Document the claim number and adjuster contact information. Late reporting can affect coverage.
Armed robbery is a traumatic event. Consider contacting your Employee Assistance Program (EAP) or a counseling provider for affected staff members.
Assess alarms, locks, display case security, after-hours storage, and camera coverage. Document improvements made as part of your compliance response.
If any stolen firearms are recovered, ATF must be notified. Check in periodically with your case officer and update A&D records upon recovery.